FREQUENTLY ASKED QUESTIONS

Common sense will tell you, if you don't know something, ASK.
Ask GARCON to assist you in special projects and setting a plan for implementing your ideas. Find below some frequently asked questions that might be a good start. Don't hestitate to contact us with more questions.

How can I contact GARCON Creative Services?
You may call or fax to our Nationwide Toll-free number (1-800-598-5602). You may call to our local St. Louis number (314-963-0650) or fax to our local St. Louis line (314-963-1163). You may email us at service@garcon.net. You may contact us through the "CONTACT US" page in this web site and through any of the "Request More Info" or "Order Now" links in our product catalogs. Inquiries and correspondence by postal mail should be sent to: GARCON Creative Services, 612 Bismark Avenue, St. Louis, MO 63119-1528.

What are my payment options?
Through this website, you have the option of paying through Paypal, a trusted third-party company offering secured payment processing services. Wtih Paypal, you can pay with credit card, debit card or directly from your checking account. You can always make arrangements directly with GARCON Creative for payment by cash, check, cashier's check or money order. Established customers can request being placed on open account.

What are the payment terms?
All orders are assumed to be "Payment in Advance". However, due to the custom nature of some of the items, exact quantities shipped and freight charges might not be known until after production so there might be a "Balance Due Upon Receipt". Upon placing an order, Customer agrees to be responsible for all charges incurred and to abide by all payment terms as outlined below.

TERMS: All accounts are presumed to be "PREPAYMENT IN ADVANCE; BALANCE DUE UPON DELIVERY OR FINAL INVOICING" unless specified otherwise in writing.  All delinquent accounts and portions thereof - those with any portion not paid by Due Date - are charged a finance charge of 24% annual percentage rate starting from the date of original invoice, accrued initially on Due Date and compounded monthly thereafter and prorated for any portion of a month upon payment activity. A minimum of $1.00 will be charged for each month or portion thereof. A one time $25.00 processing fee is charged to each delinquent invoice. A minimum $25.00 bounced check or refused payment fee is charged. Discounts are offered only on accounts and invoices that are paid on time and according to terms. All discounted amounts are due and payable in addition to all other amounts upon any portion of the account or invoice not being paid on time or according to terms. LEGAL: By not paying the account in full and carrying any portion of the account open, customer agrees to be responsible for all legal and other fees necessary for collection of this debt upon default and/or referral to collection.

What art do I need to provide for printing? How do you charge for art services?
All pricing is based upon provision of camera-ready art work. Camera-ready art work is whatever format and qualtiy of art that is necessary to accomplish a high-quality print for a given product using the given print process. From some items and print processes, a one-color high resolution jpeg might be sufficient, for others a CMYK TIFF might be preferable, and yet for others a spot color-separated EPS file might be necessary. If you don't have art work, GARCON can create it for you or if the art work you provide requires work, GARCON Creative charges $45.00 per hour for art services necessary to create new art work, to convert provided art work to production-ready format or to integrate your art work into new layouts. NOTE that art charges are solely for service time for production of GARCON-provided goods and products and that such charges do not confer upon customer any rights to, or ownership of, the resulting concepts, layouts, art images or graphic files. All printed or electronic drafts, proofs or other representations of art work in any way created, altered or converted by GARCON are property of GARCON and are offered to Customer solely for the purpose of review. Any subsequent use, copying, sharing, re-transmission, re-creation, sale or licensing of GARCON art work is strictly prohibited and can result in demands for compensation and damages. All art files will be maintained on file on behalf of Customer to avoid duplication of charges on future orders.

I know I want to do something but don't know what?  I know what I want to accomplish but don't know how?
From business image development to creating special events, GARCON can give you the  "WHAT" and help you with the "HOW".

How can I get the most bang for my buck?
GARCON will ensure that you spend your money wisely and provide options for cost effective presentations of your image.

What gifts can I give my customers?
From inexpensive items to give all your customers to more distinctive gifts of appreciation for "the big fish", GARCON can work with you to make the impression you want at all levels.

What colors should I use?  What lettering style best portrays my message?
From all of your questions - and more questions that we will ask of you - GARCON will get an idea of where you've been, where you are and where you want to go.  GARCON will get a feel for how you want to be seen, try to understand your company/organization's philosophy and try to translate that to your visible image. GARCON has thousands of fonts and years of experience to help you on your way.

I don't understand.  How does that printing process work?  Is there a better way?
GARCON prides itself on teaching the customer as much as they care to learn about what we do for them.  From explaining the difference between spot colors and four-color process to describing the differences among crew-neck, raglan and henley style shirts, GARCON will ensure you have the information you need to make informed decisions. And if you just don't want to know, that's fine too. Trust that GARCON will utilize the best process for your project while taking into account your needs and budget.

Pens, canvas tote bag, coffee mugs, shot glass, glass, calendars, magnets, flashlight, travel mug, coasters, lanyard, t-shirt, t shirt, t's, christmas cards, greeting cards, golf, sports apparel, keychains, stadium cups, cup, paper cup, mouse pads, wall calendar, watches, imprinted products, water bottles, luggage, padfolio, portfolio, gifts, blankets, ceramic mugs, photo frame, basketball, carabiner, ribbons, box, bags, chocolate, business cards, letterhead, stationary, cap, hat, baseball cap, jackets, coats, fleece, aprons, flash drive, usb, calculator, gloves, wine, stadium seat, stess balls, plastic bags, pocket planner, tape measure, tumbler, umbrellas, pencils, teaching supplies, stickers, labels, bumper stickers, magnetic calendars, real estate handouts, real estate magnets, car magnets, signs, sign holders, sign stakes, door hangers, leather, note pad, awards, flute, dog leashes, dog bowls, mug cup, mints, candy, clock, letter openers, water, waterbottles, water bottle, plaque, watches, key, rulers, lip balm, decals, computer, acrylic, holiday gifts, polo shirts, izod shirts, port authority, banners, cooler, chairs, barbecue, ipod, hockey, soccer, garment bag, glassware, notebooks, high school, crystal glass, name badges, koozies, coolies, huggers, huggies, can, briefcase, bank, envelopes, key rings, ballpoint pen, animals stuffed, decals, executive gifts, st. louis, saint louis, st. peters, st. charles, saint charles, saint peters, u city, university city, webster groves, ballwin, manchester, missouri, mo

Copyright 2006 GARCON Creative / Gerald R. Gardner